TrackPulse: Call Center & Web Chat Configuration
First impressions are key to any successful relationship. That's why it is important that agents and managers are putting their best foot forward when connecting with potential guests. Setting up a succinct and helpful call tree, or making sure that webchat topics are easy to pick between, will help conversations go as well as possible. After the phone calls wrap up, managers can review how it went and provide feedback to the agents for continuous improvement. Follow along in the videos, download the PDF guides, and be sure to take the brief quizzes included in each lesson to ensure a mastery of the different TrackPulse settings available.
Your Instructor
Welcome to Track!!
All courses from this Author are intended to help you through the implementation process and can be used as a reference point throughout your life using Track PM.
Course Curriculum
Call Center Configuration
Available in
days
days
after you enroll
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StartPulse Preferences (3:50)
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StartNumbers
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StartEmergency Routing
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StartVerified Caller IDs
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StartDefault Audio Files
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StartCall Plans
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StartMenus
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StartQueues
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StartQueue Groups
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StartVoicemail Boxes
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StartDirectory Numbers
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StartAgents
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StartShared Destinations
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StartAgent Statuses
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StartConversation Results
Web Chat Configuration
Available in
days
days
after you enroll
Results Tracking
Available in
days
days
after you enroll
Frequently Asked Questions
When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.